- NMS NOC entitled deployed for the 24*7 monitoring of the IPMPLS NW. Operator MPLS NOC (NIB-II) uses the HPE NMS suite for Service provisioning and Service assurance functions.
- This NMS system is deployed in DC-DR mode in Bangalore and Pune respectively.
- The NOC team in the primary NOC site, i.e., Bangalore NOC, uses the deployed HPE NMS platform to monitor the MPLS network and customer links. Also, NOC uses the service provisioning function of the NMS for customer services provisioning. Customer Portal, which is a part of the NMS Suite deployed, is extensively used by Operator IP MPLS Enterprise Customers as a Self-help tool for gathering various reports along with the status of services purchased from Operator.
- To increase customer traffic demands, Opeartor has integrated Super core routers into its MPLS network.
- The performance of this SOW is contingent upon Customer IP MPLS reasonably performing its responsibilities and delivering its deliverables as specified herein.
The current solution consists of the following major components:
| S. No | Applications | Remarks |
| 1 | vTeMIP | Fault Management |
| 2 | UCA | Fault Correlation |
| 3 | UOC | Real-time alarms monitoring |
| 4 | UTM | Inventory Management |
| 5 | NNMI/NPS | Network monitoring and reporting |
| 6 | NA | Network Automation |
| 7 | ArcSight Logger | Log Collection |
Solution Overview
Under HPE-NMS operation activity, Team monitoring and providing support for 24*7 support to end customers. The NMS solution has four main components of the NMS that require transformation. These components directly impact the quality of service provided to customers by Operator:
- Service Provisioning System
- Network Fault management
- Network Performance management
- Customer Portal
The below diagram shows the Fault management and PMS overview with Upgraded components.
It includes the activities required for Disaster recovery management like
- Executing the DR scenarios in case of disaster use cases defined along with Infra team
- DR Drill Management with infra team.
- DR Failover for the solution to be demonstrated to Customer every 6 months by Supreme provided DC to DR connectivity is available and all applications are in sync with DC.
NW Diagram of HP-NMS
SSPL Scope:
The SSPL team carried out activities for Comprehensive AMC cum O&M for the Solution Support Services. The Scope details are given below:
Health Monitoring of NMS-Infra NW: Supreme Team proactively monitors the health of the NMS Infra HW and NW devices.
End-to-End EMS Deployment: The team successfully upgraded the latest OS and re-created all VMs / V-centre, from scratches for enhanced operational and customer portal.
HP-NMS Solution Upgradation and Nokia Integration: To increase customer traffic demands, we have Integrated Nokia Super core routers with the existing solution. Also, to cater to the need for continuous operations, Team upgraded all the Infra Set-up from the scratch with latest running OS version.
Acceptance Testing: we conducted thorough acceptance testing for the entire new NMS set-up, ensuring alignment with Customer specific needs and expectations.
24/7 O&M Support: To ensure uninterrupted operations post-implementation, we have deployed dedicated 15 numbers of L1 and L2 support, who are providing round-the-clock support for any maintenance or operational issues that may arise.
AMC for 3 Years: We have signed an annual maintenance contract (AMC) for a period of 3 years. This covers all necessary repairs or replacements during this duration, giving peace of mind and minimizing downtime for the customer.
Preventive Maintenance: To ensure uninterrupted operations, we conduct preventive maintenance on all nodes across India, keeping the customer network in top-notch condition at all times.
Current Status of Project:
The project is in O&M and AMC Phases. The SSPL team is running the entire NOC operations and providing 24*7 O&M and AMC support services to the end customer with a dedicated monitoring team.
NMS operations were completely shut down before SSPL took the services in Jul-22. The SSPL team brought up the entire set-up and gradually established connectivity and provided a platform to the customer for hassle-free operations.
Over the period and during the maturity of the newly rebuilt NMS system, we realized that the existing NMS solution and architecture are outdated and end of life support. We recommended to the customer to upgrade the entire solution for flawless operations and monitoring.